Record video proof for every order
Resolve customer claims and delivery disputes in seconds.
14 days free trial — All ProofRec features — No credit card required
Protect every order with video proof
Save packing costs and labor by getting instant alerts on canceled or duplicate orders before they are packed.
AI Auto-Record
Automatically detects tracking codes via AI and records packing videos hands-free.
Instant Video Lookup
Find packing footage by order ID in seconds instead of scrubbing through hours of CCTV recordings.
Dispute-Ready Evidence
Share verified video links to resolve missing item reports and win marketplace disputes instantly.
Carrier Claim Proof
Prove the condition of packages before handover to shipping carriers to resolve transit damage claims.
Secure Cloud Storage
Securely store all packing footage and set per-staff access permissions for your warehouse team.
Warehouse Productivity Stats
Track order packing volumes per shift and per staff member across your warehouse.
From packing station to dispute resolution. All in one place.
Hands-free recording with instant smart audio alerts
ProofRec’s camera AI automatically detects barcodes and QR codes to trigger recording hands-free. Real-time audio alerts instantly warn packagers if an order was cancelled, highlight special customer notes, and flag multi-item orders so your team never misses a product.
Find, download, and share packing proof in seconds
Skip hours of CCTV playback. Simply scan or search any QR, barcode, or order ID to pull up the exact packing clip instantly. Download videos or share tamper-proof proof links with buyers and carriers in one click. With native MCP support, AI support agents can automatically retrieve video evidence and resolve marketplace dispute claims with zero manual work.
Centralize order proof across all your sales channels
ProofRec connects smoothly with your existing ecommerce platforms, order management systems, and shipping carriers. Order IDs, barcodes, and tracking numbers sync automatically—ensuring end-to-end video proof when handling marketplace or carrier disputes.
+ Any platform via QR/Barcode & API
Trusted by thousands of online sellers and 3PL warehouses
Apex 3PL Fulfillment
David Chen
Customer Experience Lead • Nova Retail Group
Whenever a delivery dispute or damaged package claim arises, we instantly share the video link showing pristine condition before handover. It completely eliminates finger-pointing between carriers, warehouse, and customers.
Elena Rostova
Ecommerce Director • Veloce Activewear
Submitting ProofRec video proof to marketplace dispute centers cut our return dispute resolution time from days to minutes, with over 95% of fraudulent claims resolved in our favor.
Sarah Jenkins
Logistics & Warehouse Director • Apex 3PL Fulfillment
We run 12 packing stations and ship over 4,000 orders a day. Instead of scrubbing through hours of continuous CCTV footage, staff just scan the barcode and pack as usual. ProofRec fit right into our packing workflow without slowing anyone down.
Nova Retail GroupLiam O'Connor
Warehouse Shift Supervisor • Nordic Logistics Hub
Zero extra clicks for packing staff. The camera starts on barcode scan and stops automatically. We scaled from a single packing table to 8 stations without redesigning our warehouse workflow.
Aura Apparel
Marcus Vance
Head of Operations • Aura Apparel
Customer claims of missing items used to cost us thousands every month and endless back-and-forth emails. With ProofRec, our support team finds the exact packing video in 5 seconds by Order ID. False dispute claims dropped by over 90%.
Frequently asked questions
Haven't found what you're looking for?
